Shipping policy

We aim to get your order to you quickly and safely. All orders are processed and dispatched from our Melbourne location.

Processing Times

• Standard orders are usually processed within 3–4 business days.
• Custom or engraved products may require additional production time. We’ll let you know if there are any delays.

Shipping Methods & Timeframes

• Standard Delivery: 3–5 business days (metro areas).
• Express Delivery: 1–3 business days (metro areas).
• Regional and remote areas may take a little longer depending on the courier.

Shipping Costs

• Shipping rates are calculated at checkout 

Order Tracking

Once your order has been shipped, you’ll receive a confirmation email with tracking details (if available) so you can follow your delivery.

Issues With Delivery

If your order hasn’t arrived within the expected timeframe, please contact us at enquiries@recognitionid.com.au and we’ll help resolve the issue with the courier.